Return Policy: Product Replacement

We want you to be completely satisfied with your purchase from [Your Photography Business Name]. If for any reason you are not satisfied with your product, we offer a product replacement policy to ensure your satisfaction.

Conditions for Product Replacement:

Damaged or Defective Items: In the rare event that your product arrives damaged or defective, please contact us within [number of days] days of receiving your order. We will require photo evidence of the damage or defect for our records. Upon verification, we will promptly send a replacement product at no additional cost to you.

Incorrect Orders: If you receive an incorrect item due to an error on our part, please notify us within 10 days of receiving your order. We will arrange for the correct item to be sent to you, and we may ask you to return the incorrect item at our expense.

Lost Shipments: If your order is lost in transit and does not reach you within the estimated delivery time, please contact us immediately. We will work with the shipping carrier to track the package and if it is confirmed lost, we will send a replacement to you promptly.
Exclusions:

Change of Mind: We do not offer product replacements for items that are simply no longer wanted or needed. Please ensure that you carefully review your order before completing your purchase.

Damage Due to Mishandling: We cannot replace products that have been damaged due to mishandling, misuse, or neglect after delivery.

Procedure for Product Replacement:

To initiate a product replacement request, please contact our customer service team at [Contact Email/Phone Number]. Provide your order details, including your order number and a brief description of the issue with the product. Our team will guide you through the replacement process and provide any necessary instructions.

Note: All product replacement requests are subject to approval and verification by Helena Georgiou photography . We reserve the right to refuse replacements if the request does not meet the conditions outlined in this policy.

Thank you for choosing Helena Georgiou Photography. We are committed to providing you with high-quality products and excellent customer service.

Best Regards,
Helena Georgiou Photography Team